Client Experience Analyst, Vietnamese

October 10

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SpotOn

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1001 - 5000

Description

• At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. • Working hours will be Monday - Friday: 9:00am - 6:00pm (Central Time) and 12:00pm - 9:00pm (Central Time) • We are looking for a reliable and client-focused Client Experience Analyst to join our Field Operations team. Client Experience Analysts will be responsible for handling client inquiries and resolving complaints through various communication channels such as phone, email, and/or chat.

Requirements

• Fluency in Vietnamese (written and spoken) is required • 1+ years of experience working in a call center, customer service environment, IT support or related field • Previous restaurant experience and/or IT background is required • Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships • Experience with conflict resolution management techniques • Familiar with internal software applications such as CRM’s, Salesforce, and Talkdesk • Able to create long lasting bonds with clients and colleagues. • Minimum High school diploma or GED • Some college or technical school is preferred • Strong problem-solving and critical thinking skills • Excellent soft skills and diplomacy to effectively de-escalate quickly • Ability to work under pressure and handle multiple tasks simultaneously

Benefits

• Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development