Senior Customer Success Manager - Payer

November 6

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Spring Health

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Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• Serve as relationship owner, product expert, and mental health advocate for customers. • Develop and maintain positive working relationships with health plan leaders. • Closely monitor performance metrics to ensure Spring Health follows through on commitments. • Consistently demonstrate Spring Health’s value proposition and link to customer goals. • Own the customer lifecycle overseeing implementation, contract upsells, and renewal strategy. • Deliver key customer feedback and spearhead projects to drive process improvements. • Drive variable revenue through targeted member engagement strategies.

Requirements

• Bachelor’s degree or higher preferred. • A deep passion to transform the U.S. healthcare system, especially mental health. • 5+ years of experience in account management/sales/customer success/healthcare management. • Experience managing multiple health plan relationships is highly preferred. • Outstanding communication skills with a thoughtful and collaborative approach. • High integrity, organizational skills, and attention to detail. • Ability to thrive in a fast-paced and high-pressure environment. • Proven track record of portfolio retention and growth. • Ability to reconcile data from multiple sources to continually drive value. • Willing and able to travel as necessary (approx. 15-20%).

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. • Employer sponsored 401(k) match of up to 2%. • A yearly allotment of no cost visits to the Spring Health network of therapists. • Generous paid time off, 10 sick days, 12 paid holidays throughout the year. • We offer parental leave up to 18 weeks, depending on your eligibility. • Access to fertility care support through Carrot, including $4,000 reimbursement. • Access to Wellhub for wellbeing coaching and budget management. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.