Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
Customer Success Account Director
March 5
Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
📋 Description
• primary link between Sprinklr and our largest customers • guide Sprinklr customers to build valuable solutions within the Sprinklr platform • equip them to deliver against their strategic objectives • help them achieve their desired business goals • own customer relationships and act as the conduit to internal stakeholders
🎯 Requirements
• 10+ years of relevant work experience in SaaS Customer Success, Account Management, or Strategic Consulting Organization • prior knowledge of Social Marketing, Social Listening, Customer Care (preference for CCaaS) and Advertising technology • comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives • run customer renewal cycles, and have comfort level negotiating customer renewals • experience using Customer Success software (such as Gainsight), CRM software (ideally Salesforce), and Microsoft Applications (PPT, Excel, Teams) and Forecasting Tools (Clari) • excellent verbal and written communication skills
🏖️ Benefits
• range of comprehensive health plans • leading well-being programs • financial protection for you and your family • 401k plan with 100% vested company contributions • flexible paid time off • holidays • generous caregiver and parental leaves • life and disability insurance • health benefits including medical, dental, vision, and prescription drug coverage
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