Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
Platinum Support Account Manager
March 11
🤠 Texas – Remote
💵 $74k - $124k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💰 Account Manager
🦅 H1B Visa Sponsor
Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
📋 Description
• Serve as technical support contact for complex customers • Collaborate with Sales and Services to resolve issues • Monitor total time to resolve support cases • Meet regularly with customer contacts for case reviews • Prepare regular reports for internal stakeholders • Design and configure solutions to meet client needs • Provide consulting advice during project implementation
🎯 Requirements
• Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud • Strong customer interpersonal skills • Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC • Familiarity with Salesforce Service Cloud or similar CRM systems • At least two years' experience with telecom and call center integration • Strong analytical and problem-solving skills • Customer service orientation • Excellent communication skills • Spanish or Portuguese fluency is a must • Bachelor’s degree required or equivalent
🏖️ Benefits
• Comprehensive health plans • Leading well-being programs • Financial protection plans including medical, dental, and vision • 401k plan with 100% vested company contributions • Flexible paid time off • Generous caregiver and parental leaves • Life and disability insurance
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