Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
Senior Revenue Operations Lead
March 19
Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
📋 Description
• Drive effectiveness and efficiency of Customer Success organization • Collaborate with leaders in Customer Success, Sales, and Operations teams • Function as a center of expertise for Revenue Operations • Develop KPI reporting and key business insights • Analyze current and past trends in key performance indicators • Develop financial models and analyses for business partners • Partner with cross-functional teams on business initiatives • Communicate initiatives and goals with Senior Management Team
🎯 Requirements
• BA/BS or equivalent experience • Experience across one or more operations functional areas: Revenue / Sales Operations, Business Operations, Consulting, or Finance • Background in SaaS or a recurring customer subscription model company • Experience using Salesforce, Power BI & Microsoft Applications • Experience with data management and an understanding of data transformation and visualization techniques
🏖️ Benefits
• Comprehensive health plans • Leading well-being programs • Financial protection for you and your family • 401k plan with 100% vested company contributions • Flexible paid time off • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage
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