Director, Professional Services

February 8

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SpryPoint

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SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.

Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement

51 - 200 employees

☁️ SaaS

⚡ Energy

🤝 B2B

💰 Private Equity Round on 2023-03

📋 Description

• Simply put, SpryPoint provides Smart Solutions for Smart Utilities. • Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. • Our team of experts has extensive experience serving utilities across North America. • We are dedicated to helping our clients improve their operations and better serve their customers. • Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. • We have been recognized for the value and innovation we bring to the market. • In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. • SpryPoint will build on its significant business momentum, expanding its team and positioning for continued market share increase. • The Director, Professional Services (Client Solutions) is responsible for overseeing and driving growth and effectiveness with our largest projects and clients. • This role leads a team that delivers exceptional consulting and implementation services to our clients. • Ensuring high levels of client satisfaction and fostering long-term partnerships is key. • The Director is accountable for exceptional results related to services revenue, margin, implementation satisfaction, and team retention.

🎯 Requirements

• Proven track record of successfully leading, managing, and scaling a Professional Services organization ($10M+ P&L, 25+ team members) through rapid growth and change. • 5+ years of experience managing Professional Services teams within a software company. • Strong leadership and team management skills, with the ability to inspire and develop high-performing teams. • Excellent client management and relationship-building skills, with a focus on delivering exceptional client experiences. • Solid understanding of Enterprise software solutions, implementation methodologies, and project management principles. • Strong financial acumen and experience in managing budgets and resources effectively. • Exceptional communication, negotiation, and presentation skills. • Ability to travel up to 30% of the time

🏖️ Benefits

• Remote-first and autonomous working environment with flexible working hours • Competitive compensation package • Macbook + $500 towards your home office setup • Health, dental, vision, and life insurance • Generous PTO, ½ day Summer Fridays, and flexible sick days • RRSP (Canada) and 401k (US) matching program • Professional development courses, $2,500 annual tuition assistance, and a book bounty program • Annual company events (SpryPalooza!) and team offsites