SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
Technical Support Advisor
Yesterday
SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
📋 Description
• Simply put, SpryPoint provides Smart Solutions for Smart Utilities. • Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. • As a Technical Support Advisor, you will play a critical role in ensuring the success of our clients. • You will be responsible for providing technical guidance to our clients, leveraging your deep knowledge of SpryPoint applications. • Your primary goal is to help customers maximize the value they receive from our products, drive adoption, and build strong, long-lasting relationships.
🎯 Requirements
• 1 - 2 years of experience in technical support, IT help desk, or a related field • Experience in the utility industry is a plus • Experience in finance, accounting, or related fields • Strong troubleshooting skills with a logical and analytical approach • Understanding of SaaS applications, cloud platforms, and web applications • Excellent communication and customer service skills • Experience supporting enterprise-level SaaS applications
🏖️ Benefits
• Remote-first and autonomous working environment with flexible working hours • Competitive compensation package • Macbook + $500 towards your home office setup • Health, dental, vision, and life insurance • Generous PTO, ½ day Summer Fridays, and flexible sick days • RRSP (Canada) and 401k (US) matching program • Professional development courses, $2,500 annual tuition assistance, and a book bounty program • Annual company events (SpryPalooza!) and team offsites
Apply NowSimilar Jobs
March 13
Join a global leader in broadband solutions as a Customer Support Engineer tackling complex technical challenges.
March 11
Join Dexcom to ensure high-quality technical support for patients. Troubleshoot and resolve product issues while enhancing customer experience.
February 22
BIS Safety Software
51 - 200
Provide technical support and training for end users of BIS Safety Software products.
February 19
Transform how organizations manage expenses and invoices as a Support Engineer at Emburse.
December 14, 2024
Provide technical support and engineering solutions for ResMed products in a remote capacity.
🇨🇦 Canada – Remote
💰 Post-IPO Debt on 2019-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.