Staples Promotional Products
Marketing • Advertising • Design • Brand Promotion • Promotional Products
1001 - 5000
Customer Service Representative II
19 hours ago
Staples Promotional Products
Marketing • Advertising • Design • Brand Promotion • Promotional Products
1001 - 5000
Description
• Routinely interact with customers who require assistance resolving issues that may be complex or escalated • Perform research and determine optimal resolution • Collaborate with multiple teams (internal and external) • Document details related to the nature of customer contacts • Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
Requirements
• Previous customer service experience • Distraction-free, designated workspace/home office • High Speed Internet • Ability to perform basic equipment troubleshooting and PC/hardware set up • Must be able to work an 8 hour shift between the hours of 8 AM and 10 PM Eastern and have ability to work on weekends as needed
Benefits
• Inclusive culture with associate-led Business Resource Groups • Vacation Allotment and Holiday Schedule • Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
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