Call Center Supervisor

19 hours ago

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State Collection Service, Inc.

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Healthcare Bad Debt Collections • Healthcare Early Out Self Pay Collections

501 - 1000

Description

• Manage performance, workflow, and standard of service for EBO Customer Service Representatives • Coach/train staff, handle escalated patient and client issues, ensure quality/compliance, and manage personnel matters • Completes assigned reporting and administrative tasks as required • Acts as company representative, liaising and responding to Clients

Requirements

• 2+ years experience acting as Team Lead or Supervisor in a Call Center or Customer Service function • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration • Previous experience overseeing others, including performance management, handling personnel issues, staffing, scheduling, and coaching/training • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook • Ability to enter and update data on company and client systems • Experience with Artiva HealthCare and/or FACS a plus • Strong organization skills • The ability to work on multiple tasks simultaneously • Articulate written and verbal communication skills • Focus upon customer service and deliverables • Significant attention to detail

Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match, and HSA/Flexible spending accounts • Paid time off starting at 90 days and annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided