Customer Success Manager, SMB

4 days ago

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Description

•Steer offers a suite of software tools for today's automotive repair shop. •We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. •Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. •Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. •Steer is looking for a Customer Success Manager to serve as a trusted advisor for building relationships, driving product adoption, and empowering our customers to fulfill their goals.

Requirements

•3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity. •Experience with a MarTech product or selling directly to marketing teams. •Proven ability to influence and shift customer perspectives to drive change through feature and product usage. •Prior experience teaching technical information to a non-technical audience. •Strong customer-facing and presentation skills with the ability to establish credibility with business owners. •Positive attitude, empathy, and high energy. •Superb written and verbal communication skills •Ability to take initiative and adapt. •BA/ BS degree or equivalent experience. •Experience in a customer success role at a startup. •Experience working in the automotive tech industry. •Experience working at a CRM company.

Benefits

•100% remote •100% employer paid medical insurance •Flexible PTO with 15 days minimum •Generous Parental Leave •401k •Learning Stipend •WFH Equipment •Chance to work with the latest technology •A collaborative and innovative work culture •Opportunities for career growth and development