Account Executive

June 29, 2024

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SuccessKPI

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SuccessKPI is an award-winning cloud-native insight and action platform that leverages AI and automation to enhance customer experiences primarily in contact centers. The platform provides a comprehensive suite of tools, including speech and text analytics, quality monitoring, agent empowerment, and workforce management, all aimed at removing obstacles faced by contact center agents, managers, and executives. SuccessKPI's platform enables real-time insights and actions, driving improvements in customer experience through enhanced business intelligence and automation. With a focus on security and compliance, SuccessKPI serves a diverse range of industries such as government, financial services, retail, healthcare, travel, hospitality, and technology.

IVR and Contact Center • AWS • Azure • AI • Artificial Intelligence

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $33M Private Equity Round on 2022-01

📋 Description

• Reports directly to VP of Sales • Solve customer problems by uncovering their needs and wants • Meet with customers and prospects to explain and identify how our solutions align with their needs • Develop pipeline: Find prospects and qualify viable leads • Operate effectively with existing technology partners • Lead executive level conversations with existing customers to ensure value realization and advocacy • Work closely with local and regional partners to drive additional revenue and market share in tandem with Customer Success • Become an expert on SuccessKPI products, services, use cases and provide capabilities briefings on a regular basis • Ability to articulate SuccessKPI value proposition and key competitive differentiators • Identify buyer personal profiles and understand their needs • Consult with sales and marketing leadership to ensure efficiency and alignment across teams • Track and monitor your work • Attend marketing events, trade shows, sales educational events and seminars • Stay up to date with the latest sales trends and best practices • Report to management team on a weekly basis to provide metrics and track progress and results

🎯 Requirements

• BS or BA Degree in Business Administration, or other related degree. • 8+ years of experience in technology sales • 5+ years of experience working as an Account Executive, or similar role • Proven experience uncovering customer needs/problems • Confirmed ability to qualify prospects • Great command of MS Office, CRM and BRM tools • Experience with LinkedIn and social selling and prospecting techniques • Critical thinker and problem-solving skills • Proven record of successful deals closed • Strong relationship building skills • Sense of ownership and pride in your performance and impact on company’s success • Excellent writing skills • Excellent time-management skills • Great interpersonal and communication skills • Winning mindset and hardworking attitude • Added Bonus: Experience working in the call center industry

🏖️ Benefits

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work • Opportunity to work for a fast-growth global company in the rapidly growing analytics space • Opportunity for career development and growth opportunities as we grow and scale • Opportunity to build industry relationships and work alongside seasoned industry experts • Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!