Associate Director - Absence and STD Claims

2 days ago

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Sun Life

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10,000+ employees

Founded 1865

💸 Finance

Description

• Associate Directors provide leadership, guidance, and direction to a team of Senior Managers. • Responsible for performance from financial, risk, and service perspectives for multiple claim teams. • Direct responsibilities include staffing, claim handling standards, strategic initiatives, change management, and collaboration with internal partners. • Leads team of 6-8 Senior Absence and STD Managers. • Sets claims strategy and direction, improving overall effectiveness of absence management and short-term disability offerings. • Creates a positive and inclusive work environment, encouraging team members' performance. • Identifies opportunities to enhance processes and client experience. • Ensures ongoing claim management is within service standards and best practices. • Develops, implements, and monitors performance indicators. • Interacts regularly with senior leadership, business stakeholders, and clients to influence solutions and strategy.

Requirements

• Strong leadership skills and a minimum of five years supervision/management experience. • Five years of demonstrated success in fostering a high performing Absence and/or Short-Term Disability team. • Exceptional communication skills. • Highly effective in leading change management positively and effectively. • Demonstrated success in building trust-based partnerships to solve strategic and tactical matters. • Proven success in developing employees and supporting career aspirations. • Deep understanding of managing absence and disability teams with adherence to state and federal laws. • A working understanding of functions required for successful partnership with internal parties, including underwriting, distribution, TPA strategy, and legal compliance. • BA/BS in a related field of business is highly preferred. • Field or industry specific designations are a plus.

Benefits

• Excellent benefits and wellness programs to support mental, physical, and financial well-being, including generous vacation and sick time. • Market-leading paid family, parental and adoption leave. • Partially-paid sabbatical program. • Medical plans, company paid life and AD&D insurance, disability programs, and more. • Retirement and Stock Purchase programs, including 401(k) with employer-paid match and an employer-funded retirement account. • Flexible work environment with a friendly, caring, collaborative, and inclusive culture. • Great Place to Work Certified in Canada and the U.S. • Named as a Top 10 employer by the Boston Globe's Top Places to Work two years running.