Member Support Representative

2 days ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+8 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $39.7k - $63.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Sun Life

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

💸 Finance

Description

• Responsible for intake of all telephone calls and inquiries from claimants and policyholders. • Primary contact for Members, addressing Customer inquiries and identifying solutions. • Support and take ownership of member inquiries through inbound calls. • Some inquiries will require research and outbound follow-up. • Inquiries focus on eligibility, coverage, and claims details. • Effectively listen to members to determine the best course of action. • Assist members empathetically through the claims process. • Provide feedback to identify changes needed for improved client experience. • Achieve productivity, scheduled adherence, and quality assurance expectations.

Requirements

• Must act with a sense of urgency and resolve service issues quickly. • Ability to identify trends based on customer feedback to drive improvement. • Strong listening skills to understand customer needs, frustrations, and suggestions. • Manage stressful situations with composed behavior demonstrating empathy. • Demonstrated problem-solving aptitude and innovative thinking. • Capability to work effectively in a fast-paced environment. • Commitment to flexibility and adaptability to support team efforts. • Ambition to continuously learn and develop professionally through feedback and coaching. • Proven record of strong and effective customer service. • Solid systems and technology skills. • Strong verbal and written communication skills.

Benefits

• Excellent benefits and wellness programs to support mental, physical, and financial well-being. • Generous vacation and sick time. • Market-leading paid family, parental, and adoption leave. • Partially-paid sabbatical program. • Medical plans, company-paid life and AD&D insurance, disability programs, and more. • Retirement and Stock Purchase programs, including employer-paid match on 401(k) plan and employer-funded retirement account. • Flexible work environment with a friendly, caring, collaborative, and inclusive culture. • Great Place to Work® Certified in Canada and the U.S. • Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running.