Senior New Homes System Performance Coordinator

4 days ago

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Sunrun

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Solar energy • Solar service • Clean energy • clean energy • renewable energy

10,000+

Description

• Understand and execute on Sunrun’s corporate policies and best practices • Notify and educate customer on post-PTO activation process • Monitor cases of service needs • Review install work orders and detect install deviations that require additional field work • Remotely diagnose PV system issues due to non-operation (commissioning and activation) • Maximizing Field Service professional efficiency by appropriately routing escalations • Optimizing dispatches utilizing your solar and electrical expertise • Provide troubleshooting support to our Field Service Technicians • Remain current with PV technologies • Improving the customer experience by helping to eliminate future unnecessary service visits • Providing feedback on trends you are seeing to our internal quality teams • Meeting performance goals set forth by management • Understanding the Field Operations Manual, manufacturer's specifications and requirements

Requirements

• High school diploma or equivalent (Bachelor’s preferred but not required) • Minimum 3 years experience in electrical or solar industries • Excellent, timely customer engagement skills, with strong interpersonal communication • Salesforce, Google Apps, and monitoring platforms fluency (required) • Excellent written and verbal communication skills • Solar installation/design experience • NABCEP Associate certification (preferred) • Knowledge of current NEC and local AHJ regulations • Self-sufficient and highly motivated

Benefits

• Medical/Dental/Vision Insurance • Life Insurance • Disability Insurance • 401k Plan + Company Match • Stock Purchase Plan • Paid Vacations/Holidays • Paid Baby Bonding Leave • Employee Discounts • PowerU - 100% Funded Education Programs • Employee Donation Matching • Volunteer Hour Rewards