Onboarding Specialist

April 7

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SupportNinja

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SupportNinja is a custom outsourcing solutions provider that specializes in enhancing customer experiences through tailored services like customer support, technical support, content moderation, and data processing. By leveraging advanced technology and a flexible, people-first approach, SupportNinja helps businesses scale efficiently and achieve their growth objectives while maintaining high-quality service delivery. With a global team and a commitment to fostering strong client partnerships, they enable companies to navigate their operational challenges smoothly and effectively.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 $500k Seed Round on 2015-04

📋 Description

• Serve as the main point of contact for clients throughout the onboarding process, providing timely and clear communication regarding project status, requirements, and timelines • Conduct thorough client consultations to understand their website needs, goals, and brand identity • Collect and organize all necessary information, including content, images, branding materials, and technical specifications, to ensure a smooth transition to the development team • Collaborate closely with the design and development teams to relay client requirements, provide clarifications, and ensure the website aligns with the client's vision • Coordinate project schedules and milestones, ensuring timely completion of tasks and adherence to project timelines • Perform quality assurance checks to ensure that the website meets client specifications, is error-free, and functions optimally across different devices and browsers • Provide training and support to clients on how to manage and update their website content through our content management system • Maintain accurate and detailed documentation of client interactions, requirements, and project progress in our internal systems • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

🎯 Requirements

• Previous onboarding, customer success experience or equivalent • Excellent communication skills, both verbal and written • Strong organizational and time management skills • Client-facing experience • Proficient in using computers and various software applications • Having these qualifications are helpful, but not required • Previous experience in the call center environment • Experience in the SaaS industry • Experience supporting customers via phone calls, chat and email • Familiar with CRM systems and practices.

🏖️ Benefits

• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.