Data Processing Customer Service Representative (Zendesk)

July 22

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Manage and resolve technical and support tickets (emails) for the Law Firm Portal via Zendesk, providing timely and effective solutions to user issues. • Operate and oversee the deduper tool, ensuring the accuracy and integrity of law firm, contact, and case information by merging, verifying, or correcting data entered by portal users. • May required occasional phone calls to verify sign-up requests • Handle the CMS (Content Management System) imports for key customers, ensuring smooth data integration and functionality within the software. • Provide technical guidance and support to portal users, enhancing their experience and ensuring they can leverage the full capabilities of the software. • Maintain up-to-date knowledge of the Law Firm Portal’s features and updates to provide accurate information and support.

Requirements

• Minimum of 2 years of experience in the same or similar role - (Data Processing Analyst and Customer Service Representative) • Recent experience with Zendesk Support, demonstrating proficient use of the platform. • Excellent command of the English language, both written and spoken. • Comfortable handling occasional calls. • Basic to intermediate proficiency in MS Excel and Google Suite (Docs, Sheets, Mail, Calendar. • Ability to work independently and as part of a team. • Must be resourceful, fast-learner, and creative • Has keen attention to detail • Can start ASAP - preferred

Benefits

• Training will be onsite for 2 weeks • Once a month onsite after training