Customer Support Consultant

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SupportYourApp

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

Passionate about the world of tech? • What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? • Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. • Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. • What You Will Do: • Providing exceptional customer and technical support via calls, emails, and chats • Gathering required technical information to ensure resolution of complex cases • Working with cross-functional teams • Meet team KPIs • Ensure customers' satisfaction • Securely work with customers’ sensitive information • Who are we? • SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. • We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

Requirements

Excellent German and English • Ability to work collaboratively in a team • Independent and proactive approach to work • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: • Experience in customer support • Experience with CRM systems

Benefits

Flexible schedule: • Friday to Sunday, along with two flexible days during the week, 9 AM–5 PM, CET Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development