Customer Service Associate - Outbound

September 20

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SWBC

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Insurance • Financial Institutions • Business • Banks • Credit Unions

1001 - 5000

Description

• Provide customer service support for loan portfolios • Resolve inbound and make outbound service calls regarding collateral protection insurance coverage • Research, verify, update loan insurance information and document account history • Refer complex questions to appropriate resources for customer satisfaction • Assist in performing time-sensitive account maintenance • Ensure accuracy and completeness of insurance data updates • Prepare and mail insurance policies and proof of insurance requests

Requirements

• High School Diploma or equivalency required • Minimum of zero to six (0-6) months of data entry, in-bound, out-bound or other related call center, telemarketing or related experience • Insurance or banking experience preferred • Excellent interpersonal, organizational and telephone etiquette skills • Strong workflow and communication skills (both written and oral) • Able to operate a computer and basic office equipment • Able to type 40 WPM accurately and operate a 10-key calculator by touch

Benefits

• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Leadership Academy and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program