Customer Success Manager

2 days ago

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Tackle.io

WebsiteLinkedInAll Job Openings

Amazon Web Services • Google Cloud Platform • Microsoft Azure • Amazon Marketplace • Reporting Tools

51 - 200 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $100M Series C on 2021-12

Description

• Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). • Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. • Tackle works with more than 500 software companies including Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. • We are venture backed by three of the world's top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold. • We are seeking a dynamic and customer-centric Customer Success Manager to join our team. • This role is tailored for someone who thrives in a collaborative environment and excels at providing exceptional support to a broad customer base. • Working alongside another CSM, you will serve as a trusted resource for our customers, ensuring the success and satisfaction of utilizing our platform to scale their cloud GTM efforts. • You will manage a low-touch, one-to-many motion by engaging with customers and providing strategic guidance to help them achieve their business objectives. • You will also spearhead proactive engagement strategies to drive adoption, retention, and expansion, while collaborating closely with Account Managers on risk mitigation and growth strategies. • This role demands a blend of strategic thinking, a results-oriented mindset, and cross-functional collaboration to deliver outstanding value and support to our customers.

Requirements

• 3+ years of experience in customer success, account management, or a related customer-facing role, preferably in the SaaS or cloud industry. • Proven track record of managing a portfolio of customers and driving successful outcomes. • Strong understanding of cloud technologies, GTM strategies, and digital marketing concepts. • Excellent communication, presentation, and interpersonal skills. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Analytical mindset with the ability to interpret data and derive actionable insights. • Experience working with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Churnzero, Catalyst) is a plus.

Benefits

• Work remotely from anywhere within the US & Canada • Competitive salary • Equity package • Health, dental and vision coverage • Company off-site summits • Monthly wellness reimbursement • Internet and phone reimbursement • $1000 home ergo/office set up • Generous vacation plan & flexible work hours • 401k + matching • Technology tools to do your best work • Company surprises and swag • Awesome co-workers