Manager, Customer Success & Account Management

November 5

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Tackle.io

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Amazon Web Services • Google Cloud Platform • Microsoft Azure • Amazon Marketplace • Reporting Tools

51 - 200

💰 $100M Series C on 2021-12

Description

• Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). • Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. • Tackle works with more than 500 software companies including Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more. • We are seeking a dynamic and results-driven Customer Success & Account Management Leader to join our team. • As the CS & AM Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers utilizing our platform to scale their cloud GTM efforts. • You will lead, define, and manage a low-touch one-to-many success motion, and manage a team of CSMs and Growth Account Managers that own a renewal and expansion target attainment. • Reporting to the Director of Success Management, you will spearhead proactive engagement strategies to drive adoption, retention, and expansion within our customer base.

Requirements

• 5+ years of experience in customer success, account management, or a related customer-facing role, preferably in the SaaS or cloud industry • Minimum 3 years experience performing in a leadership or team lead capacity • Experience delivering scalable customer success programs utilizing a digital, self-service approach • Substantial understanding of risk management techniques, including the development of playbooks to proactively and effectively mitigate identified areas of churn • Proven track record of leading a team responsible for the management of a portfolio of customers and owning a retention and expansion target. • Strong understanding of cloud technologies, GTM strategies, and digital marketing concepts • Excellent communication, presentation, and interpersonal skills • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively • Analytical mindset with the ability to interpret data and derive actionable insights • Experience working with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Intercom, Churnzero, Catalyst) is a plus

Benefits

• Work remotely from anywhere within the US & Canada • Competitive salary • Equity package • Health, dental and vision coverage • Company off-site summits • Monthly wellness reimbursement • Internet and phone reimbursement • $1000 home ergo/office set up • Generous vacation plan & flexible work hours • 401k + matching • Technology tools to do your best work • Company surprises and swag • Awesome co-workers