Regional Globalization Director

5 days ago

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Brand Services • Photography • 3D & CGI • Print & Packaging • TV Post Production

1001 - 5000 employees

Founded 1972

🤝 B2B

📱 Media

☁️ SaaS

💰 Venture Round on 2008-01

Description

• The Regional Globalization Director is an account-based position that oversees providing Globalization services for their client base. • Responsible for day-to-day client relationship management. • Lead the end-to-end process of client onboarding for localization and globalization services, ensuring seamless transitions from global to regional to local service delivery. • Develop and oversee necessary frameworks that account for regional market complexities, legal considerations, and cultural nuances for globalization. • Provide advice and support to transcreation team in terms of project timelines and budgets. • Manage billing and provide information requested by Finance for monthly billings report. • If applicable, produce and present financial reports to clients on spending. • Proactively and independently conduct client presentations and attend client meetings. • Regularly conduct follow ups and client satisfaction surveys after delivery of projects to maintain quality and client relationship. • Identify potential new business for existing clients and ways of increasing profitability for those accounts. • Support Globalization team in handling issue escalation and resolution by following the set client complaints/escalation procedure. • Lead or participate in RFPs and pitches for new and existing clients, contribute to rate cards, pricing strategy and contract negotiations. • Initiate and take an active part in research and testing of new developments such as studio integration, new project and workflow management tools etc. • Actively investigate competitors and their service offering. • Identify training needs in team. • Give input on improvements, processes and workflows, standard timelines for types of service, communications between departments etc.

Requirements

• Bachelor’s degree in related field. • A combination of education and work experience can be substituted. • Minimum 5+ years' experience in advertising or translation agency. • Proficient in MS Word, PPT & Excel. • Basic understanding of P&L Management. • 5+ years' experience with industry leading Translation Software (CAT Tools). • 5+ years people management experience. • Experience with Global Account Management specifically in managing multi-regional or global accounts, with strong cross-cultural communication and international strategy skills. • Bilingual. • Excellent customer service skills. • Excellent written and interpersonal skills. • Excellent presentation skills. • Highly organized with excellent attention to details. • Able to motivate, develop and lead a team.