Senior Account Manager

February 24

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Talent Sam

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Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.

Recruitment • BPO • Offshore Staffing • Candidate Screening • Team Building

11 - 50 employees

🎯 Recruitment

👥 HR Tech

🤝 B2B

📋 Description

• The Senior Account Manager (SAM) is a key leadership role within the Owner Experience team, responsible for managing high-profile homeowner accounts while overseeing and developing a team of 10 professionals. • This role focuses on ensuring exceptional owner satisfaction and retention, driving operational efficiency, and fostering a culture of continuous improvement and professional growth within the team. • The SAM works closely with leadership to implement best practices, optimize department performance, and maintain strong relationships with property owners.

🎯 Requirements

• Bachelor’s degree in Business Administration, Hospitality, Marketing, Communications, or a related field. • 5+ years of experience in client relationship management, account management, or a similar role. • Proven track record of managing high-value clients and delivering exceptional service. • Strong leadership experience with a demonstrated ability to develop and mentor teams. • Excellent communication, negotiation, and interpersonal skills. • Ability to analyze financial reports and provide actionable insights. • Proficiency in project management tools and CRM software. • Highly organized, detail-oriented, and able to manage multiple priorities effectively. • Bilingual proficiency (English + Spanish or Mandarin Chinese) preferred.