EHR Support Analyst

13 hours ago

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Talkiatry

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

Description

• The EHR Support Analyst will support our users with the EHR application (eClinicalWorks) and companion products. • The Support Analyst provides end user support related to the application, general how-tos, and technology basics. • Knowledge requirements include understanding the EHR (eClinicalWorks) functionality and workflows in a private healthcare practice setting. • Talkiatry transforms psychiatry with accessible, human, and responsible care, providing treatment to underserved adults. • We focus on innovative technology to enhance healthcare access and client experience.

Requirements

• Bachelor's Degree in Health Information Systems, Business, or a related domain preferred but not required. • 3+ years’ experience with progressive responsibility in a related field preferred. • Proficiency in eClinicalWorks support is strongly preferred. • Experience with eClinicalWorks support technicians and respective My.eCW Case submission and tracking is strongly preferred. • Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook, Teams) • Understanding of SDLC and IT governance methodologies is strongly preferred. • Understanding of eCW Client installations (EXE, Plugin, Web) with emphasis on plugin usage is strongly preferred. • Understanding of eCW Logs and data for specific provider, staff, and patient information (including eBO) is strongly preferred. • Knowledge of HIPAA, previous training and/or related certification is strongly preferred. • eClinicalWorks Certification preferred but not required. • Proficiency in Excel, IBM Cognos preferred but not required • Knowledge of basic computer troubleshooting including OS, Hardware, software, and networking preferred but not required. • Industry or other certifications are preferred but not required: ITIL; HIT; Security; Microsoft; Zendesk; EHR; etc.

Benefits

• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands • It all comes back to care: we’re a mental health company, and we put our team’s well-being first • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care • Collaborative environment: be part of building something from the ground up at a fast-paced startup • Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC