Enterprise Account Manager

September 22

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TeamSnap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

⚽ Sports

👥 B2C

💰 Debt Financing on 2022-12

Description

• Serve as the primary point of contact for governing bodies, large leagues, and strategic sports partners. • Develop and maintain strong, long-term relationships with key stakeholders, understanding their needs and ensuring their satisfaction with TeamSnap’s services. • Conduct regular check-ins and reviews to assess client needs, address any concerns, and identify opportunities for improvement or expansion. • Create and implement strategic account plans to achieve client objectives and drive platform adoption and engagement. • Work closely with clients to identify their specific needs and customize solutions to meet those needs effectively. • Develop and present business proposals, including contract negotiations and renewals. • Coordinate with internal teams, including Product, Customer Support, and Marketing, to ensure timely and successful delivery of solutions. • Manage and oversee the implementation of new features, integrations, and platform updates for key accounts. • Track and report on account performance metrics, ensuring that goals and KPIs are met. • Stay informed about industry trends, competitor activities, and emerging technologies to provide valuable insights and recommendations to clients. • Actively participate in industry events, conferences, and webinars to enhance TeamSnap’s presence and network within the sports community. • Provide exceptional support to clients, resolving issues promptly and ensuring a positive experience with TeamSnap. • Act as a client advocate within the organization, communicating feedback and suggestions to relevant teams to improve product offerings and services.

Requirements

• Bachelor’s degree in Business, Sports Management, Marketing, or a related field; advanced degree or certifications are a plus. • 3-5 years of experience in account management, preferably in the sports industry or a related field. • Proven track record of managing large accounts and building strong client relationships. • Exceptional communication, negotiation, and presentation skills. • Strong project management abilities with a keen attention to detail. • Ability to work independently and collaboratively in a fast-paced environment. • Familiarity with sports management software and platforms is advantageous.