Client Success Manager

19 hours ago

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Teamworthy Ventures

WebsiteLinkedInAll Job Openings

SaaS • Fintech • Edtech • Marketplaces

2 - 10 employees

💸 Finance

🤝 B2B

☁️ SaaS

Description

• Serve as the primary point of contact for clients in the Western region, ensuring they achieve success with Perch's products. • Provide responsive client support through regular outreach, data reviews, and on-site visits. • Proactively identify and address client challenges through creative solutions and feature requests. • Maintain strong client relationships through consistent communication, product updates, and staff transition support. • Lead end-to-end client onboarding, including coordinating installations with third-party partners and managing initial setup processes. • Monitor client progress through comprehensive 90-day milestone reviews to ensure successful product adoption and utilization. • Collaborate with marketing and product teams to engage clients through tailored educational materials and ongoing training. • Partner on the launch of new products and features, providing education and guidance to drive engagement. • Contribute to operational strategies that enhance service delivery within a resource-constrained environment. • Maintain accurate records in Salesforce and adhere to best practices for pipeline hygiene and data management. • Drive client retention and growth by proactively managing renewals, identifying expansion opportunities, and facilitating strategic discussions around product value and financial terms. • Partner with sales and leadership teams to optimize client relationships, address challenges, and align on retention strategies that balance client success with company objectives. • Conduct quality assurance testing during product development and early release phases. • Identify and report bugs or issues to the product and engineering teams. • Provide feedback on product designs and pre-release functionality to ensure client needs are met.

Requirements

• 3+ years working with team sports, either directly within a team environment or through a sports technology company. • Deep understanding of sports technology requirements or strength and conditioning processes and protocols. • Strong motivation to support clients, ensuring they maximize Perch's value and achieve their expected outcomes. • Ability to handle client concerns professionally while building trust in the Perch brand. • Exceptional troubleshooting skills, particularly with hardware products in the sports/fitness industry. • Familiarity with IT fundamentals, including Wi-Fi, APIs, Google and Apple UI/UX, and web troubleshooting. • Strong project management skills with the ability to coordinate tasks internally and with clients effectively. • Highly organized with a detail-oriented approach to improving internal communication and processes. • Experience identifying and addressing issues creatively and strategically, balancing immediate fixes with long-term solutions. • A commitment to personal and professional growth, with the ability to embrace challenges, accept feedback, and improve continuously. • Exceptional written and verbal communication skills, with the ability to engage effectively with clients and internal teams. • Composure under pressure, maintaining professionalism and focus in high-stress situations.

Benefits

• Competitive salary • Unlimited PTO • 401k • 75-90% premium payment for Medical, including HSA, dental and vision insurance