Senior IT Support Engineer

December 20, 2024

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TechnologyAdvice

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Software Reviews • Demand Generation • Online Marketing • Content Syndication • B2B Lead Generation

201 - 500 employees

🤝 B2B

🛍️ eCommerce

📱 Media

Description

• Hi, we’re TechnologyAdvice. • At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. • We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. • Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. • We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. • We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. • All positions are open to remote work unless otherwise specified in the requirements below. • Our business is fundamentally driven by technology, and the efficiency of our team relies heavily on having the right equipment and connectivity in place. • We are seeking a dynamic individual who can transcend traditional IT roles and become a thought leader within the IT space. • The ideal candidate will possess a profound understanding of IT systems and operations. • You should be adept at managing a variety of tasks, including the administration of multiple SaaS platforms, managing Google Workspace (experience with Microsoft and AWS is also acceptable), and remotely troubleshooting hardware issues—all while delivering exceptional customer service to your colleagues. • As part of a growing organization, your role will be pivotal in helping us scale and meet the expanding needs of our end users.

Requirements

• 5+ years of IT Helpdesk/Technical Support experience with 2+ years in a Senior Helpdesk Technician or similar role. • Extensive experience with Google Workspace, Microsoft 365, or AWS in a corporate setting, supporting both Mac and Windows OS and providing remote support for global users. • Skilled in remote troubleshooting of hardware/software (desktops, laptops, printers, mobile devices) and managing multiple tickets in high-pressure situations. • Experience with endpoint management tools (SCCM, Jamf, Intune) in a cloud-first environment. • Strong documentation skills for technical procedures and knowledge bases, with experience in onboarding, training, and mentoring junior helpdesk staff. • Excellent customer service and communication skills with both technical and non-technical users; fluency in English required. • Must have a working laptop/pc, internet, and back-up connection. • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. • Remote-First Culture: Work from the comfort of your home. • Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year. • Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF. • Healthcare: Healthcare reimbursement to help ensure you are covered. • Wellness Perks: Access the Headspace app to support your well-being. • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.