Senior IT Support Engineer

October 26

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Description

• Seeking a dynamic individual to transcend traditional IT roles. • Responsible for administration of multiple SaaS platforms, managing Google Workspace, and troubleshooting hardware issues. • Play a pivotal role in helping the organization scale and meet the needs of end users.

Requirements

• 5+ years of IT Helpdesk/Technical Support experience with 2+ years in a Senior Helpdesk Technician or similar role. • Extensive experience with Google Workspace, Microsoft 365, or AWS in a corporate setting, supporting both Mac and Windows OS and providing remote support for global users. • Skilled in remote troubleshooting of hardware/software (desktops, laptops, printers, mobile devices) and managing multiple tickets in high-pressure situations. • Experience with endpoint management tools (SCCM, Jamf, Intune) in a cloud-first environment. • Strong documentation skills for technical procedures and knowledge bases, with experience in onboarding, training, and mentoring junior helpdesk staff. • Excellent customer service and communication skills with both technical and non-technical users; fluency in English required. • Must have a working laptop/pc, internet, and back-up connection. • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

Benefits

• Enrollment in Philippine statutory benefits • Healthcare reimbursement • Company holidays to include all regular holidays declared by the Philippine government • 14 days annual paid time off • APAC First Friday speaker series where you can earn a bonus for presenting • Ongoing career development opportunities, mentorship program, and more