Senior IT Support Engineer

August 9

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Description

• Our business is fundamentally driven by technology, and the efficiency of our team relies heavily on having the right equipment and connectivity in place. • We are seeking a dynamic individual who can transcend traditional IT roles and become a thought leader within the IT space. • The ideal candidate will possess a profound understanding of IT systems and operations. • You should be adept at managing a variety of tasks, including the administration of multiple SaaS platforms, managing Google Workspace (experience with Microsoft and AWS is also acceptable), and remotely troubleshooting hardware issues—all while delivering exceptional customer service to your colleagues. • As part of a growing organization, your role will be pivotal in helping us scale and meet the expanding needs of our end users.

Requirements

• 5+ years of IT Helpdesk/Technical Support experience, including 2+ years in a Senior Helpdesk Technician or similar role. • Experience with shipping logistics in the Philippines is a must. • Extensive experience with Google Workspace, Microsoft 365, or AWS in a corporate setting, supporting both Mac and Windows OS, and providing remote support for global users. • Skilled in remote troubleshooting of hardware/software (desktops, laptops, printers, mobile devices) and managing multiple tickets in high-pressure situations. • Experience with endpoint management tools (SCCM, Jamf, Intune) in a cloud-first environment. • Proficiency in scripting and automation (PowerShell, Bash, Python) is highly preferred. • Strong documentation skills for technical procedures and knowledge bases, with experience in onboarding, training, and mentoring junior helpdesk staff. • Excellent customer service and communication skills with both technical and non-technical users; fluency in English required. • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus, and experience with ITIL or similar frameworks is advantageous. • Ability to lift up to 49lbs. and stand/walk as needed with or without reasonable accommodation. • Must have a working laptop/pc and internet and back-up connection. • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

Benefits

• Enrollment in Philippine statutory benefits • Healthcare reimbursement • Company holidays to include all regular holidays declared by the Philippine government • 14 days annual paid time off • APAC First Friday speaker series where you can earn a bonus for presenting • Ongoing career development opportunities, mentorship program, and more