Technical Account Manager

January 24

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $151.2k - $241k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Teleport

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Teleport is a global provider of modern access platforms for infrastructure. It specializes in improving the efficiency of engineering teams while fortifying infrastructure against bad actors or errors and simplifying compliance and audit reporting. The Teleport Access Platform offers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust principles, with built-in identity security and policy governance. Teleport's solutions integrate with protocols like SSH, Kubernetes, and databases, ensuring secure access to clouds, data centers, and other resources. The platform caters to industries with complex infrastructure access needs, such as e-commerce, entertainment, financial services, and SaaS providers, emphasizing compliance with standards like FedRAMP, SOC 2, and HIPAA.

Kubernetes • Cloud Infrastructure • Access • Identity • Security

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

📋 Compliance

📋 Description

• As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle. • The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions. • You will work directly with an assigned customer base throughout their Teleport journey to provide client relationship management, technical expertise, project management, issue resolution, and expansion discovery. • You will collaborate with internal teams including Product, Sales, Engineering, and Support to deliver integrated solutions and drive customer satisfaction.

🎯 Requirements

• 6+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles • Linux administration skills • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus! • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus! • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise • Outstanding soft skills, excellent verbal and written communication skills • Project management experience and the ability to handle multiple clients simultaneously • Strong organizational skills

🏖️ Benefits

• Extensive health coverage • Annual expense budget • Rest & recovery policies that maximize leave and your ability to recharge • Investment in your future with retirement savings plans • Equity in a US $1.1-bn business • Professional development opportunities