Alliance Management Director

October 13

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Tempus Labs, Inc.

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1001 - 5000

Description

• Organize and execute client’s data provisioning operations in collaboration with internal partners • Identify risks to data provisioning operations and work with internal partners to resolve issues • Provide operational and high level scientific support on areas of high need for individual clients • Serve as a key point of contact in managing day-to-day focus on portfolio of products/projects being executed ensuring customer satisfaction and ability for continued growth of Tempus business • Become an expert in the partner’s pipeline and portfolio to proactively determine areas that all Tempus products could be leveraged for advancing innovation (working closely with Business Development, Operations, other team members) • Understand the problems that partners need to solve and work closely with Business Development and internal Tempus teams to create proposals of how Tempus can assist in solving those problems • Organize cross-functional working groups with partners and joint steering committees • Assess need for engagement of Tempus subject matter experts across all product areas in coordination with Business Development and Operations • Research structure, people, strategy, pipeline, behaviors, communication style and decision-making processes within strategic life science partners to ensure optimal partnership engagement; research includes M&A activity, therapy approvals/denials, etc. • Develop, manage, and expand relationships with senior stakeholders in partner organizations maintaining a high level of in person contact • Develop a clear understanding of all contracts relevant to partnership and work with Operations team to ensure flawless execution • Proactively identify and raise issues; act as a point of internal and joint escalation; develop and provide recommendations for resolutions • Lead planning and execution of appropriate face-to-face partner meetings in coordination with cross-functional teams • Lead account health progress checks internally, coordinating across diverse Business Development activities, varying proposals/projects, etc. • Serve as the champion for the partnership’s strategic intent, managing partnership expansion opportunities and executing efforts to ensure the partnership realizes its long-term potential • Travel approximately 20% of working time, domestically and internationally

Requirements

• Minimum 3+ years in data partnerships/alliance management/client service/customer success/serving Life Sciences sector (Pharma / Biotech) • Preferably 5+ years working with companies who serviced Life Sciences companies in Research & Development and/or Real Word Data • Bachelor degree in a Science or Business discipline; MBA desired