Client Success Manager - Digital Marketing

Yesterday

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+4 more states

🌵 Arizona – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $60k - $91k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Digital Marketing

🦅 H1B Visa Sponsor

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Terakeet

WebsiteLinkedInAll Job Openings

Enterprise SEO • Online Reputation Management

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

Description

• Who We Are • Terakeet is the leading strategic partner for predictive and scalable online brand management programs for global brands. • The Terakeet Client Success team grows long-term profitable client relationships by making strategic, operational and measurable contributions to clients’ unique business objectives. • As the account owner, quarterback and driver of account execution, the Client Success Team is directly impacting the stability and rapid growth in our client portfolio. • As a member of our Client Success team, you will proactively build relationships, identify and mitigate risk, and be the internal client champion for our portfolio of clients. • $60,000 to $91,000 salary range.*

Requirements

• 4+ years of professional experience in a related role • Experience in SEO and Agency, Digital Marketing preferred • Enterprise-ready, solution-oriented mindset to understand and solve complex client issues • Excellent presentation skills – from small to large audiences • Strong communication skills – written and verbal – with understanding of situational best practices • Highly organized with the ability to effectively manage multiple tasks and competing priorities • Ability to lead, manage and influence both internal team and client relationships to achieve successful outcomes • Driven by personal, team and company achievement with a commitment to excellence • Possess that rare blend of technical and business acumen wrapped in a strong client-centric mentality • Strong analytical, and problem-solving skills with the ability to develop quick and accurate situational awareness • Proven track record of success with a verifiable history of exceeding retention goals • Experience and comfort interacting with and influencing C-level executives • Bachelor's Degree in Marketing, Advertising, Communications, PR or Business is preferred or equivalent work experience

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions: • Serves as account owner and provides mature, thoughtful and reasonable leadership to both the client and internal stakeholders to ensure the on-going success of your book of business • Develops strong client relationships and serves in the role of trusted advisor to our clients • Identify and mitigate churn risk across client portfolio to ensure company gross retention rates are achieved • Maintains monthly recurring revenue for our clients by employing proven strategies which drive product adoption and expansion • Responsible for the profitability and financial stability of a client portfolio, managing the margin of each account in alignment or improvement upon margin of the original SOW • Quarterbacks internal and external initiatives through cross-functional partnerships with strategic teams which directly impacts overall client success and drives client growth • Ensures client reference-ability and overall satisfaction level is met or exceeded • Contributes to the team culture of growth and innovation