Merchant Operations Analyst

6 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+4 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Thanx

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Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.

Customer Retention • Customer Satisfaction • Retail • Restaurants • Franchise Tools

11 - 50 employees

Founded 2020

☁️ SaaS

💰 $17.1M Series B on 2016-12

📋 Description

• Merchant Program Configuration – Set up and configure merchant programs to align with their business needs within the Thanx platform. • New Location Configuration – Configure new merchant locations, ensuring seamless onboarding and system integration. • Initial Credit Card Onboarding for New Merchants – Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance. • Integration Configuration for New and Existing Merchants – Configure and maintain integrations with POS systems and other third-party platforms. • Investigating Issues for All Merchants – Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed. • Process Improvement & Documentation – Identify opportunities to enhance operational efficiency and document best practices for internal and external use.

🎯 Requirements

• 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry. • Strong problem-solving skills with the ability to diagnose and resolve technical issues. • Experience with payment processing, POS systems, or software integrations is a plus. • Ability to work in a fast-paced environment and manage multiple tasks with attention to detail. • Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms. • Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus.