Senior Director - People Operations

October 1

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The Trevor Project

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Suicide Prevention • Crisis Intervention • LGBTQ • Youth

501 - 1000

Description

• The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. • Our non-profit provides 24/7 life-saving support via phone, text, and chat. • We also operate the world’s largest safe space social networking site for LGBTQ youth. • The Senior Director of People Operations will oversee and provide strategic guidance to the team’s approach to employee engagement and culture; learning and development; performance management; benefits and total rewards; diversity, equity and inclusion; and organizational design and development. • As a member of the People and Culture Leadership team, you will guide, coach and collaborate with a team of direct reports and will partner across the organization to support evolving organizational needs and priorities ensuring we develop, support and retain our staff in an inclusive environment where all can thrive as we work to save LGBTQ young lives.

Requirements

• Experienced. Proven successful experience in a leadership role, overseeing functions responsible for HR/HR Operations/People Operations, including: compensation & benefits, training & development, employee relations, organization design & development, DEI, and compliance. This will include successful people and team management. • Collaborator. Proven collaborator who approaches all work and interactions with empathy and inclusion, with recognized success in creating relationships with cross-functional teams from varying levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward. Proven ability to listen and respond to develop mutual understanding and trust. • Communicator. Demonstrated ability to articulate thoughts and ideas clearly and effectively in written and oral forms to audiences inside and outside of the organization. Skilled at conveying technical information to a non-technical audience • Focused on service delivery and adaptability. Demonstrates a commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate. Proven focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes. Demonstrated flexibility in the midst of change, being able to successfully juggle multiple deliverables, and adapting to new situations with fresh ideas or innovative approaches. • Mission and Culture Aligned: Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves. • People Manager. Experienced people manager of a team with proven success in training, leading, coaching, developing, and managing the performance of direct reports, Clearly communicating goals and priorities inwardly and outwardly, engaging staff in the execution of responsibilities, and creates open channels of communication and feedback while ensuring team members are accountable for achieving outcomes. Demonstrated track record of communicating organizational decisions, policies, and processes in perspective, keeping the organization’s best interest at the heart of all communications, decisions, and actions. • Operations Manager. Proven ability to successfully lead operations and teams to scale, with experience in successfully managing complex projects with multiple resources and capable of allocating resources to achieve key objectives • Organization and Detail Orientation. Proven organizational, time, and task management skills and prioritization skills with demonstrated detail orientation; proven understanding of the impact of personal and team deliverables on others, having successfully navigated environments where quality, efficiency, and end results are paramount.