Customer Account Manager - East Coast

5 days ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

Apply Now

Receive Emails with Similar Jobs

The Conti Group

WebsiteLinkedInAll Job Openings

Entrepreneurship • Innovation • Construction • Renewable Energy • Real Estate

501 - 1000 employees

🏠 Real Estate

⚡ Energy

Description

• Tenna is searching for an experienced Customer Account Manager to join the team. • The Customer Account Manager's two primary focuses are to act as trusted partners to our customers and advise them on how the Tenna platform can provide even more value than what was previously imagined. • Our Customer Account Managers will work closely with their dedicated accounts to uncover potential unmet needs and proactively identify unsaid ways the Tenna platform can better serve its customers. • At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. • We believe that every new discovery can lead to something better than we thought possible. • When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. • Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!

Requirements

• Bachelor’s degree strongly preferred or equivalent • 7+ years of experience building and driving value for customers via strategic planning, and consultative selling • 7+ years of experience in customer success, software customer service experience is strongly preferred • Experience working within construction technology or within the construction industry is an absolute plus • Expertise with project management software (MS Project, or similar “Gantt Chart,” programs) • Experience working in a technical, production-driven environment • Solid understanding of software development processes and methodologies • Excellent verbal and written communication abilities, particularly with Engineers • Employs a “challenger mindset” when problem-solving • Familiarity with Salesforce and Help Scout is strongly preferred • Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude • Excellent organizational skills and process driven • Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards

Benefits

• Full-time opportunity. • Location: Remote – must be based on the East Coast • Travel to customer locations is required, up to 40%. • Competitive compensation packages offered. • Opportunities for growth and personal development within highly dynamic team. • Robust, low-cost benefit packages offered. • Benefit coverage begins the first date of employment. • Paid Time Off and Volunteer Time Off offered. • Dependent Care offered. • 401k match. • Employee referral bonuses.