Account Manager

4 days ago

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The Giving Block

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Blockchain • Cryptocurrency • Media Training • Blockchain Education • Blockchain Pilots

51 - 200

💰 Seed Round on 2021-01

Description

• Deliver personalized account management and client success services to deepen relationships and drive positive nonprofit client satisfaction. • Ensure nonprofit clients are set up for fundraising success across their website and mobile page experiences. • Educate clients on how to get the most out of their The Giving Block subscription and support them in kicking off their fundraising journey. • Ensure high client retention, maximizing paid renewals and identifying upsell opportunities. • Strong experience managing nonprofit client relationships with a deep understanding of nonprofit sector • Proven ability to manage a large portfolio of clients • Excellent communication and presentation skills • Confident problem-solver • Proactive self-starter • 3-5 years in direct experience with account management • Familiarity with Client Lifecycle and especially with client retention • Strong Customer Service Background

Requirements

• Ability to work independently and as part of a team • Proficiency in CRM software, HubSpot experience a plus • Ability to flexibly adapt to changing priorities and deadlines • 3-5 years experience working in the nonprofit sector