Phone Support Specialist

5 days ago

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The HOTH

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seo • link building • search engine optimization • local seo

51 - 200

Description

• Are you a customer service rockstar who’s ready to join a team that’s as fun as it is dedicated? • As a HOTH Phone Support Specialist you’ll be the go-to hero for answering customer inquiries and bridging communication between our customers and production team. • You’ll handle tasks like emailing clients, speaking on the phone with client’s, providing industry-leading customer service, and bringing that signature HOTH energy to everything you do. • There’s also tons of room to grow — we love promoting from within! • You’ll start with a 2-week paid training period where we’ll teach you everything you need to know about SEO and our products to ensure your success. • Sounds good? Read on! A typical "Day in the Life" as a Phone Support Specialist might look like: 40% responding to customer inquiries via email and phone, providing them with top-tier service and solutions. 30% collaborating with our production team to ensure smooth order completion and happy clients. 15% troubleshooting issues, answering questions, and guiding customers through their SEO journey. 10% keeping up with the latest SEO trends and product updates to help customers stay ahead. 5% brainstorming creative ways to improve the customer experience and make HOTH service even more awesome.

Requirements

• Top-notch customer service and phone skills. • Clear and professional written and verbal communication in English. • Ability to train during 9-5 EST hours. • A positive, can-do attitude. • Systems-oriented with strong computer skills. • A reliable internet connection.

Benefits

• Work from home (yes, in your PJs if that’s your thing) • Flexible hours (somewhere in the 9-5 ballpark) • HOTH Medical, Dental, and Vision insurance coverage • 401k with a 3% match • PTO for vacations, sick days, and holidays 🌴 • A monthly wellness stipend ($50 to keep you feeling your best)