Technical Support, Spanish Speaking

22 hours ago

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TheHouseofMercier

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Description

• The House of Mercier is excited to offer Spanish Speaking Technical Support Roles, available remotely from Greece. • In this crucial position, you will provide exceptional technical assistance to our Spanish-speaking customers, ensuring they have a seamless experience with our products and services. • We seek energetic individuals who are passionate about technology and committed to delivering outstanding customer service. • Join our team and help us elevate customer satisfaction from the comfort of your home! • Provide high-quality technical support to Spanish-speaking clients via phone, email, and chat. • Diagnose and resolve a range of technical issues related to our products and services. • Guide customers on the effective use of our products and provide tailored solutions. • Document all customer interactions, issues, and resolutions accurately in our support system. • Collaborate with internal teams to escalate and resolve complex inquiries effectively. • Keep current on product updates and industry trends to enhance support quality. • Participate in ongoing training to improve your technical skills and product knowledge.

Requirements

• Fluency in Spanish and English, both written and spoken; knowledge of additional languages is a plus. • Prior experience in technical support or customer service, particularly in technology-related roles. • Strong problem-solving and analytical skills, with a focus on technical troubleshooting. • Excellent communication and interpersonal skills, dedicated to customer satisfaction. • Familiarity with customer support software and tools is advantageous. • A proactive team player who is also able to work independently in a remote environment. • A genuine interest in technology and a commitment to continuous learning and personal development.

Benefits

• Private Health Insurance • Training & Development • Performance Bonus • Fully Paid Relocation Package ( flight, transfer and hotel ) • Good monthly Salary • 2 Extra Salaries Per Year • And More....