Strategic Accounts Relationship Director

October 15

Apply Now

Receive Emails with Similar Jobs

Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+

Description

• The Strategic Account Relationship Director (SAR) is the primary client contact for existing business across all services and sites of Thermo Fisher’s Pharma Services Group (PSG). • This team champions relationships and expands business by providing a harmonized, elevated client experience to our top biopharma accounts. • We identify and facilitate initiatives that enable growth, resolve issues, reduce costs, and improve performance. • This role can be based in UK, Italy, Switzerland, Netherlands & Belgium. • Implements and leads a robust, cascading governance program for client portfolios across multiple service lines and global sites. • Reports and facilitates actions based on key performance indicators that measure overall relationship health and operational performance. • Proactively prevents and handles above-site issues by cascading communications, engaging as needed with internal and client executives. • Delivers maximum value from assigned client portfolios by ensuring contract compliance and facilitating improvement initiatives. • Facilitates harmonization across sites and continuous improvement using a PPI approach. • Develops senior-level relationships internally and within client’s organization to enable stellar customer support and an improved customer experience. • Understands the key operating cycles and imperatives of the client: Budget cycle, strategic sourcing priorities and business processes. • Accurately forecasts, communicates and reports on sales objectives within customer relationship management systems and reporting tools. • Strong ability to lead through influence and drive forward action. • Ability to adapt and navigate through ambiguity and change by outstanding interpersonal and communication skills. • Demonstrates strategic ‘big picture’ thinking and makes informed decisions that align with organizational goals.

Requirements

• A minimum bachelor’s degree required, preferably in a scientific field (such as chemistry, biochemistry, chemical engineering), pharmacy, or a business-related field. • MBA highly preferred. • Previous high-value account or project management experience in pharmaceutical or comparable industry is required. • Knowledge of pharmaceutical product development, cGMP requirements and CDMO / CRO services is highly preferred. • Strong analytical skills and understanding of financial models is required, including experience balancing cash flow, revenue, risk and other factors in complex, high value deal structures. • Proven success engaging with executives, including C-suite. • Minimum of 10-15 years in commercial, program management, relationship management type roles. • Demonstrated experience working with complex initiatives in a matrix environment with broad, high-value impact. • A strong teammate with consistent record to coordinate activities and influence actions across a team and Company. • Strong negotiation and communication skills. • Self-motivated, bias for action, and strong customer advocacy.