Tier One Customer Support Specialist

October 31

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ThriveCart

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💰 Venture Round on 2023-01

Description

• ThriveCart is a powerful platform for online sales, requiring support specialists to assist customers. • Your primary responsibility will be to intake support tickets and provide solutions for simpler issues. • Respond to and resolve straightforward technical issues, account inquiries, and usage questions. • Maintain a high level of professionalism and empathy in customer interactions. • Follow up with customers to ensure escalated issues are resolved in a timely manner. • Contribute to the creation and maintenance of a comprehensive knowledge base by documenting new solutions.

Requirements

• Previous experience in a customer support or technical support role, preferably in a SaaS environment. • Strong problem-solving skills with the ability to troubleshoot and resolve basic technical issues. • Excellent communication skills, both written and verbal, with a customer-centric approach. • Ability to work independently and collaboratively within a team. • Familiarity with support ticketing systems and customer relationship management (CRM) software. • Basic understanding of SaaS products and related technologies. • High attention to detail and organizational skills.