Tier One Customer Support Specialist

15 hours ago

Apply Now
Logo of ThriveCart

ThriveCart

11 - 50

💰 Venture Round on 2023-01

Description

• ThriveCart is a powerful platform for online sales, requiring support specialists to assist customers. • Your primary responsibility will be to intake support tickets and provide solutions for simpler issues. • Respond to and resolve straightforward technical issues, account inquiries, and usage questions. • Maintain a high level of professionalism and empathy in customer interactions. • Follow up with customers to ensure escalated issues are resolved in a timely manner. • Contribute to the creation and maintenance of a comprehensive knowledge base by documenting new solutions.

Requirements

• Previous experience in a customer support or technical support role, preferably in a SaaS environment. • Strong problem-solving skills with the ability to troubleshoot and resolve basic technical issues. • Excellent communication skills, both written and verbal, with a customer-centric approach. • Ability to work independently and collaboratively within a team. • Familiarity with support ticketing systems and customer relationship management (CRM) software. • Basic understanding of SaaS products and related technologies. • High attention to detail and organizational skills.

Apply Now

Similar Jobs

22 hours ago

Provide technical support for customers at Genfinity, a healthcare solutions company.

3 days ago

Join Fathom's Customer Support to enhance user experiences with our AI meeting assistant.

Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@remoterocketship.com