Implementation Manager

November 20

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Titan Cloud Software

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Cloud Software & M2M Technology Solutions • UST/AST Compliance Management • Environmental Services • Fuel Polling and Inventory Optimization • Facility Maintenance and Asset Tracking

51 - 200 employees

🏢 Enterprise

🚗 Transport

☁️ SaaS

Description

• Manage the end-to-end implementation process, including planning, onboarding, configuration, and delivery for our TrueFill product. • Work closely with clients to understand their goals and existing workflows, designing tailored future-state workflows using Titan Cloud’s software. • Serve as a subject matter expert in fuel logistics and compliance, ensuring that our clients fully leverage our platform. • Participate in cross-training on compliance to enhance subject matter expertise and ensure a well-rounded understanding of Titan Cloud’s products and services. • Conduct user training sessions, ensuring customers can effectively utilize the software and tools. • Collaborate with cross-functional teams, including engineering, product management, and customer support, to deliver a seamless implementation experience. • Maintain and develop technical documentation to support internal teams and clients. • Manage multiple projects concurrently, ensuring deadlines are met while prioritizing client needs. • Ensure customer satisfaction by driving measurable success metrics, including “time to value” and customer feedback scores.

Requirements

• Preferred Bachelor's degree or higher. • Required 3+ years of experience in SaaS implementation, consulting, or client success roles, with a strong preference for experience in fuel logistics, compliance, or related industries. • Experience managing multiple projects simultaneously with strong attention to detail. • Demonstrated success in consulting clients and implementing enterprise software solutions, ideally in the fuel industry. • Ability to work in a hands-on capacity, while also thinking strategically about process improvement (70% hands-on, 30% strategy). • Strong project management skills, with experience in gathering functional requirements and defining project timelines. • Excellent communication skills, capable of engaging with executives at Fortune 500 companies as well as day-to-day operations managers. • Flexibility and openness to learning new tools and technologies in a dynamic environment. • Willingness to travel up to 25% of the time.

Benefits

• Medical Insurance (including HSA/FSA accounts) • Dental Insurance • Group Term Life Insurance • Vision Insurance • Disability Insurance • Maternity/Paternity Leave • 401(k) • Additional & Voluntary Benefits (such as Auto Insurance / Home Insurance / Renters Insurance / Pet Insurance / Legal Service Plans / Supplemental AD&D / Commuter Benefits / Personal Excess Liability / Identity Theft Protection / Accident / Critical Illness / Hospital Indemnity)