Manager - Account Management, EMEA
November 22
Description
• Hire, onboard, lead, and coach a team of Key Account Managers tasked with managing complex and/or strategically important accounts to successfully retain and grow their book of business. • Define the right team structure and overall strategy to deliver customer goals and achieve inputs and revenue targets. • Act as an advocate of the customer, strategically influencing multiple external and internal stakeholders to help customers achieve their goals. • Executing on the Account Management playbook, detailing strategies to convert, upsell, prevent churn, and renew sales agreements. • Identify revenue gaps/opportunities and define and drive adoption of strategies to unlock and improve them. • Define and drive the team’s excellence standards and ensure the adoption of best practices. • Actively build succession plans, grow leaders, and contribute to new organizational design proposals. • Effectively force multiply to amplify team impact. • Participate in cross-organizational initiatives and business priorities that contribute towards departmental goals.
Requirements
• Proven experience hiring, onboarding, and coaching high-performing teams. • Demonstrated ability to inspire, guide, and manage geographically distributed teams. • Skilled in defining strategies to achieve customer goals and revenue targets. • Solutions-oriented mindset with a focus on customer service and a can-do attitude. • 3+ years in management roles, preferably in B2B, SaaS, logistics, freight forwarding, or perishables transportation and at least 5-6 years in Account Management or Customer Success roles.
Benefits
• A chance to join what may very well turn out to be the most important company in your career. • The autonomy and resources to build what you know how to build. • Work with a committed global team that have each others back. • Office based or hybrid options. • Your choice. • Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth. • We celebrate diversity, and consider it key to our success as both a team and a company.
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