Technical Support Representative

3 days ago

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Tobii Dynavox

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Augmentative and Alternative Communication (AAC) Devices • Assistive Technology • Eye Tracking and Gaze Interaction • Computer Accessibility • Assistive Communication

201 - 500

Description

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance • Provide callers with training and troubleshooting support to address problems or concerns • Respond to email messages and chat requests and work with customers to resolve issues • Document all calls and interactions including emails and chat requests in the Call Center database • Arrange for product repairs when necessary • Update customer demographic or personal information in the database • Escalate problems/issues to the Technical Support Supervisor when warranted • Perform various other tasks as assigned

Requirements

• High School Diploma • Associate Degree in Information or Computer Science preferred • 2-3 years of technical experience • Previous Call Center experience a plus • Fluent in Spanish or French a plus • Wired ethernet connection, quiet work environment required