Web Support Specialist

January 30

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Tobii Dynavox

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Tobii Dynavox is a company dedicated to developing and providing assistive technology solutions for people with communication disabilities. They offer a range of products including augmentative and alternative communication (AAC) devices, eye-tracking technology, and communication apps. Tobii Dynavox aims to enhance the lives of individuals with conditions such as ALS, autism, and cerebral palsy by enabling effective communication through speech-generating devices and cutting-edge technology. The company also provides training, support, and a variety of accessories to support their extensive product line, focusing on personalizing solutions to meet individual needs. Tobii Dynavox products are used globally by individuals, professionals, and organizations.

Augmentative and Alternative Communication (AAC) Devices • Assistive Technology • Eye Tracking and Gaze Interaction • Computer Accessibility • Assistive Communication

201 - 500 employees

Founded 2001

⚕️ Healthcare Insurance

👥 HR Tech

🧘 Wellness

📋 Description

• We are seeking a proactive and skilled Web Support Specialist to help maintain and improve our global online presence. • In this role, you’ll ensure websites remain up to date, address technical and content-related issues, and work closely with cross-functional teams to keep stakeholders informed of progress. • You’ll focus on problem-solving, learning new web technologies, and maintaining a customer-first mindset. • This position is well-suited for someone who values a fast-paced environment, clear communication, and delivering reliable web support. • As a Web Support Specialist, you will be responsible for: • Daily Maintenance Support: Provide professional, day-to-day support for all incoming website maintenance requests, ensuring timely updates and issue resolution. • Website Updates: Perform content edits, page builds, proofreading, and testing to maintain site accuracy and quality. • Process Improvements: Suggest and help implement ongoing improvements to workflows, tools, and methodologies. • Stakeholder Education: Inform and guide internal teams on web features, troubleshooting steps, and best practices to promote efficient use of site capabilities. • Root Cause Analysis: Investigate and diagnose technical issues, escalating more complex problems to developers as needed. • Task Clarification and Scope: Collaborate with project managers to clarify requests, define task parameters, and confirm readiness before execution. • Sprint Coordination: Prepare and coordinate maintenance items for upcoming sprints, prioritizing critical issues and ensuring timely resolution. • Documentation and Procedures: Create and maintain standard operating procedures, supporting requirement gathering and auditing, as well as analytics monitoring. • Debugging and Performance Insight: Assist with debugging, validate incoming requests, and offer guidance on improving site performance metrics.

🎯 Requirements

• Experience working with web content management systems (CMS) • Experience with Salesforce (CRM) • General knowledge of Azure • Savvy with Microsoft Office suite • Working knowledge of Google Analytics (GA4) tracking methods and reporting • Ability to gather requirements, scope and communicate tasks clearly • Strong communication and documentation skills • Strong organizational skills to manage multiple priorities and deliver solutions • International travel 10%

🏖️ Benefits

• Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact. • “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don’t have to choose between personal and professional goals. • Growth and Development: Whether you’re advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths. • Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You’ll feel connected to both your team and our global community. • A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.