CSOps Implementation Specialist

June 14

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51 - 200 employees

☁️ SaaS

Description

• Oversee the entire Data Lake implementation process, from initial request to full integration • Participate in pre-sales product demonstrations, assist in scoping projects • Work closely with clients to understand their data and use-case requirements, delivering customized solutions that meet their specific needs • Define and execute delivery and implementation plans, test and troubleshoot final system setup • Assist clients in comprehending and interpreting the ingested data, offering insights and best practices to ensure they have a positive experience with the product • Troubleshoot and resolve any issues related to data exports, ingestion, and interpretation of the data within client’s systems. • Provide training and end-user support during and after the implementation process • Work closely with the internal product and engineering teams to improve the scale and structure of the data exports to improve client's and internal stakeholder's experience • Optimize and coordinate the development of shared materials (playbooks, decks, process docs) • Identify and implement improvements in customer support processes to help achieve operational excellence

Requirements

• Bachelor’s degree • Minimum 3 years experience in data engineering, data lake implementation, or related roles • Experience with data ingestion, ETL processes, and data pipeline management • Familiarity with data visualization tools such as DOMO, Power BI, or Tableau • Able to manage multiple projects and priorities, ensuring timely and successful delivery of Data Lake implementations • Effective project manager, pro-active planner, organized, adaptable, and customer-focused • Stay up-to-date with industry trends and technology advancements

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service