Customer Success Manager

6 days ago

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Trackman

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Golf and Baseball Performance Data • Radar • Mobile Apps • Golf Simulator • Technology

501 - 1000 employees

Founded 2003

⚽ Sports

🎮 Gaming

Description

• Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product. • Activities should include but not be limited to: Conduct regular meetings and updates to share latest information and with owners and staff at each venue. • On-going email/phone communication to customers with software updates and other key information. • Train customers after the venue has been installed on all aspects of the Trackman product. • Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement. • Help customers with Marketing Material and initiatives both at the time of launch and on an on-going basis. • Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators. • Collate success stories and feedback from venues to support future sales. • Lead the referral program for operators to recommend future venues.

Requirements

• Fluent in German and English language • Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business. • Experience working in a customer facing role, preferably on-site. • Experience in international companies and/or golf sector • Ability to analyze problems and provides well thought through solutions. • Hands-on, self-driven, opportunity-seeking, respected and responsible person. • Operational/hands-on, as well as strategic mindset. • Strong growth ambitions, holds an entrepreneurial mindset. • Works independently, but is also a team player who shares feedback and helps when required. • Willingness to work "Out of hours" on weekends and evenings when necessary. • Domestic travel required, 60%-75% of time on-site at customers. • Occasional international travel required. • Trustworthy, charismatic, quick thinking with a problem solver attitude

Benefits

• A competitive compensation and performance bonus package. • 80% fixed 20% bonus related salary • The chance to work with a dynamic and global team. • The opportunity to make a major impact in a company on the leading edge of technology, data, and sports. • Travel expenses at local rates