Senior Manager - Customer Success

4 days ago

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Tradeshift

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supply chain payments • accounts payable automation • e-invoicing • e-procurement • procure-to-pay

501 - 1000

Description

• The Senior Manager of Seller Success will lead the team responsible for onboarding, retaining, supporting and expanding revenue from sellers on our network platform. • This role focuses on executing the operational and strategic plan for our Seller customers with a keen focus on program managing transformation and evolution of model at pace. • The primary objective for the role is to develop and deliver a commercial strategy for the seller onboarding experience and managing the entire lifecycle of seller subscriptions, ensuring strong monetisation and effective management of seller relationships. • This role will oversee processes related to subscription management, payments, and debt recovery, ensuring maximum seller retention and revenue growth through value-added services. • While this is not a traditional sales role, the role will provide strategic input on pricing structures and subscription models to optimise commercial outcomes. • It is a blend of both program management and strategy execution.

Requirements

• Proven experience of 5 years minimum in a leadership role within seller success, account management, or customer success, preferably in a subscription-based business. • Strong commercial acumen, with experience in managing subscription-based revenue models, payment processes, and debt recovery. • Program management experience is desired - an ability to manage multiple streams of work and communicate progress effectively to senior stakeholders. • Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. • Ability to collaborate across departments and influence pricing strategies to maximise seller engagement and retention. • Data-driven mindset, with experience using metrics to drive decision-making and process improvement. • Excellent communication skills, with the ability to engage and build relationships with internal stakeholders and external sellers. • Experience in identifying new sellers and guiding them through the onboarding process.