Customer Success Manager - Gold Tier

2 days ago

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Transfr

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Transfr the Platform for Workforce Innovation, Powered by Imagination, Backed By Great Work.

Virtual Reality • Workforce Development • Software Development • Job Training • Education

51 - 200

Description

• Transfr is on a mission to help create pathways to career success. • Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life. • Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. • Learners also find Transfr experiences highly engaging and enjoyable. • At Transfr, we believe the future starts with innovative workplace training and skills development. • We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today. • Summary: To complement our rapid growth, we are seeking to add a Customer Success Manager (CSM), Gold Tier to our Customer Experience (CX) division.

Requirements

• At least 4 years of experience in customer success or account management. • Exceptional prioritization and organizational capabilities to manage all aspects of a $2M+/- book of business. • Ability to work independently and manage multiple customer relationships simultaneously. • Technically adaptive with capability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. • Superior verbal and written communication abilities. • Adept in identifying customer risks and proactively engaging customers to equip them with solutions. • Strong presentation, negotiation, problem-solving and analytical skills. • Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs. • Proven track record of consistently exceeding objectives - self-motivated, and driven by results. • Experience with SaaS renewals, preferably in EdTech.

Benefits

• stock options • 401(k) • paid vacation and sick time • medical/dental/vision insurance