Trek Bicycle
Trek Bicycle is a global manufacturer and retailer of bicycles and cycling equipment. Based in the United States, Trek offers a wide range of bikes including mountain, road, hybrid, and electric bicycles. Known for its innovative technology and competitive edge, Trek also provides custom bike initiatives like Project One, allowing customers to personalize their bikes. Through Trek Travel, the company offers travel experiences that revolve around cycling adventures. With a strong commitment to sustainability, Trek aims to enhance the cycling experience while minimizing environmental impact.
Product Development • Design • Engineering • Cycling • Human Resources
Customer Support Technician
March 8
Trek Bicycle
Trek Bicycle is a global manufacturer and retailer of bicycles and cycling equipment. Based in the United States, Trek offers a wide range of bikes including mountain, road, hybrid, and electric bicycles. Known for its innovative technology and competitive edge, Trek also provides custom bike initiatives like Project One, allowing customers to personalize their bikes. Through Trek Travel, the company offers travel experiences that revolve around cycling adventures. With a strong commitment to sustainability, Trek aims to enhance the cycling experience while minimizing environmental impact.
Product Development • Design • Engineering • Cycling • Human Resources
📋 Description
• Guide our customers to success through empowering them with Ascend training. • Answer all questions related to Ascend, mostly over the phone and email. • Proactive support to our retailers to ensure they maximize the benefits from Ascend. • Escalate issues to our global team. • Keep our databases up to date. • Assist with the installation of Ascend for new customers. • Travel on-site as needed. • Document all customer support history to help eliminate issues in the future. • Sell hardware and our best-in-class services to our customers. • Know our competitors, we love to keep improving!
🎯 Requirements
• Strong troubleshooting skills. • Fluent Spanish & high level of English. • Great Excel skills. • Excellent verbal and written communication skills. • Be a team-oriented, fun-loving, and proactive Rock Star! • Ability to work individually. • Nice to have: Retail experience, preferably in the cycling industry. • Italian language skills.
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