Senior Customer Success Manager - Public Sector

March 20

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Trellix

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Trellix is a leading cybersecurity company that provides a comprehensive AI-powered security platform. It offers a wide range of products and services including endpoint security, data security, network security, threat intelligence, email security, and cloud security. With advanced threat detection and response capabilities, Trellix empowers security operations centers worldwide to efficiently manage and respond to cyber threats. The company is recognized by key industry analysts as a leader in extended detection and response (XDR) and network detection and response (NDR). Trellix also offers professional services, cybersecurity education, and manages detection and response (MDR) services, ensuring clients are well-protected and informed about the latest cybersecurity threats.

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

📋 Description

• The Sr. Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. • Comfortable consulting with customers at every level and articulating the value of Trellix solutions and services. • Promotes retention and loyalty leading to a successful renewal. • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to understand their business strategy and technical environment. • Handle escalations of deployment or customer productivity blocking issues, coordinating related activities with Sales, R&D and CS Engineering.

🎯 Requirements

• 8+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus • Experience managing Federal Civilian or Department of Defense accounts in your Public Sector book of business is a plus. • Ability to travel > 25% of the time • Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. • Strong customer orientation with the ability to manage complex projects and conflicting requirements. • Outstanding communication skills and ability to collaborate cross functionally • Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base • University degree or equivalent experience

🏖️ Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement