Senior Carrier Relations Manager, Spanish Speaker

March 11

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000 employees

📋 Description

• As a Carrier Relations Manager at Twilio, you will play a critical role in managing relationships with our global network of carrier partners. • Your work will ensure the continued success of Twilio’s communication products by ensuring the highest level of service and performance for our customers. • You will collaborate with cross-functional teams, including product, engineering, sales, and legal, to drive initiatives that enhance carrier performance, negotiate optimal pricing structures, and manage key carrier partnerships.

🎯 Requirements

• 12+ years of experience in carrier relations, telecom partnerships, or a similar role in the cloud communications industry. • Strong understanding of the telecom ecosystem, including carrier operations, pricing structures, and performance metrics. • Proven ability to negotiate contracts, pricing, and performance agreements with global telecom carriers. • Ability to assess and interpret performance data, identify opportunities for improvement, and drive data-driven decision-making. • Experience working with cross-functional teams, including product, engineering, and legal departments. • Familiarity with international telecom regulations, markets, and carrier landscapes. • Excellent communication and presentation skills, capable of conveying complex concepts to both technical and non-technical stakeholders. • Bachelor’s Degree or equivalent years’ of experience • Fluent in Spanish

🏖️ Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program • And much more