Key Strategic Account Manager - NAM

Yesterday

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Unily

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Unily is a leading enterprise experience platform (EX) specializing in delivering advanced digital workplace solutions for organizations worldwide. It focuses on enhancing internal communications, employee engagement, and collaboration through a suite of features including AI-powered intranets, enterprise social networks, and comprehensive employee experience software. Unily integrates with major software like Microsoft Office 365, Google Workspace, Workday, and Salesforce to provide seamless employee journeys and improve organizational velocity. It serves a diverse range of industries including manufacturing, technology, financial services, and more. Unily has been recognized as a leader in the intranet platform industry by notable analyst reports such as the Forrester Wave and Gartner Magic Quadrant.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2019-06

📋 Description

• Serve as a point of contact for assigned enterprise clients, understanding their unique business needs and building long-term relationships • Proactively engage with clients to understand their goals, challenges and requirements, and identify opportunities to upsell and cross-sell Unily products and services • Identify ‘Land and Expand’ opportunities from within our customer base, to include Parent and Subsidiary organisations for upselling. • Develop account plans and strategies to drive growth, increase client retention and expand the accounts. • Collaborate with our Implementation team to identify and pursue expansion business opportunities during the onboarding customer stage. • Collaborate with the Customer Success Team to ensure smooth onboarding and implementation of Unily solutions, as well as effective post-sales support • Assist them to help them coordinate and lead regular account review meetings to ensure they provide client satisfaction, address concerns and provide strategic guidance • Monitor and analyse client usage data, metrics and feedback to identify trends, generate insights and recommend improvements or new solutions • Stay up-to-date with industry trends, competitors and market conditions to effectively position Unily's offerings and maintain a competitive edge • Prepare accurate and timely reports on account status, revenue forecasts and sales activities • Contribute to the continuous improvement of account management processes and best practices

🎯 Requirements

• Bachelor’s degree in business administration, marketing or a related field (or equivalent experience) • Proven experience as an Account Manager, or similar role, within the enterprise software or SaaS industry • Demonstrated success in managing large enterprise accounts, driving revenue growth, and achieving sales targets • Strong renewal negotiation skills • Ability to identify further opportunities for expansion (up-sell, cross-sell) • Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment • Proficiency in CRM software and Microsoft Office suite • Willingness to travel to client sites as needed

🏖️ Benefits

• 23 vacation days plus 1 paid day off to enjoy your birthday • 10 sick days and 1 annual volunteer day • Medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level • 1x your annual salary in Life and AD&D coverage at no cost to you • 5% match on your 401(k) and no vesting schedule after your first 90 days • Commitment to sustainability and giving back to the community.