Senior Customer Success Manager

2 days ago

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Upland Software

WebsiteLinkedInAll Job Openings

Knowledge Management • Contact Center Productivity • Cloud Fax • Account-Based Selling • Digital Marketing

1001 - 5000

💰 $115M Post-IPO Equity on 2022-07

Description

• At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, • Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. • The Upland Team is looking for an exceptional Senior Customer Success Manager who will actively engage and partner with our elite enterprise customers to maximize adoption and achieve measurable business outcomes. • Customer Success Managers (CSMs) will own the customer journey, working with key stakeholders and executive sponsors to drive long-standing partnerships and revenue retention. • The CSM is responsible for overall customer wellbeing by monitoring customer health, producing success and maturity plans, identifying expansion opportunities and billable services, and acting as an escalation point for customer issues. • The CSM is also responsible for negotiating and managing contract renewals.

Requirements

• Eastern or central north American timezones only to meet our customers needs • 5+ years relevant work experience in client-facing roles for technology companies • Significant experience as a commercially focused Customer Success Manager or Account Manager • Experience working with Knowledge Management SaaS products • Strong relational skills to establish Trusted Advisor relationships at senior levels with large complex Enterprise customers • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly • Creative problem solver and team player • Extremely proactive, highly organized, with ability to manage multiple tasks